Delivery & Returns

Delivery

We currently deliver to the United Kingdom only (England, Scotland and Wales). We will open further destinations once we can offer the same tracked, duty-paid service there.

How long it takes

Our pieces are made by a small number of carefully chosen manufacturers and sent to you directly from their warehouses. This keeps prices fair, but it means delivery is slower than a UK warehouse.

  • Dispatch: within 1 to 3 working days of your order. Personalised items may take a few days longer to make.
  • Delivery: usually 7 to 14 working days after dispatch, fully tracked.
  • Need it sooner? Email us before ordering and we will tell you honestly whether we can help.

Buying for a due date, a baby shower or a wedding? Please allow three weeks to be safe.

Cost

  • Standard tracked delivery: £3.95
  • Free on orders over £40

Taxes and customs

All prices include UK VAT. There are no customs charges or extra fees to pay on delivery for UK orders.

Tracking

You will receive a tracking link by email as soon as your parcel is on its way. If your order has not arrived within 20 working days of dispatch, email us and we will replace it or refund you in full. You will never be left chasing a parcel on your own.

Several items in one order

Items may arrive in separate parcels on different days. You will get a tracking link for each one.

Returns and refunds

Changed your mind

You have the right to cancel your order for any reason within 14 days of receiving it, and a further 14 days to send it back.

  • Email hello@mamasfavouritefinds.com with your order number and we will tell you where to send it.
  • Items must be unused, unwashed and in their original packaging.
  • You pay the return postage for change-of-mind returns. We recommend a tracked service.
  • We refund the item price plus our standard delivery charge within 14 days of receiving the return.

Personalised items are made to order with your chosen name or text, so they cannot be returned for change of mind. For hygiene reasons we also cannot accept change-of-mind returns on nursing covers or feeding items once the packaging seal has been opened. Neither affects your rights if something is faulty.

Faulty, damaged or not as described

Under the Consumer Rights Act 2015 you are entitled to a full refund, repair or replacement. Email us within 30 days with a photo and your order number. We cover the return postage, and in most cases we simply send a replacement or refund without asking you to post anything back. If a personalised item arrives with a mistake that differs from what you typed, we will remake it or refund you in full.

Wrong item

Tell us and we will send the correct one straight away at no cost to you.

Gift sets

Gift sets must be returned complete to receive a full refund.